Formatly Support: Getting Help When You Need It

Formatly is committed to providing excellent support for all users. Whether you're having trouble with formatting, need help with your account, or have questions about our service, here's how to get the help you need. ## Support Channels ### Email Support Contact us at support@formatlyapp.com for all support inquiries. We aim to respond within 24 hours during business days. ### In-App Help The Formatly dashboard includes contextual help and tooltips throughout the interface. Hover over any feature for a brief explanation. ### Knowledge Base Our help documentation covers common topics including: - Getting started guides - Style-specific formatting information - Account and billing support - Troubleshooting common issues ## Common Support Topics ### Formatting Questions - Which style should I use? - Why didn't a specific element format correctly? - Can Formatly handle my document type? - How do I use cross-style conversion? ### Account Support - Password reset and account recovery - Subscription management - Billing questions - Account deletion requests ### Technical Issues - Upload problems - Download issues - Browser compatibility - Document processing errors ## Support Best Practices When contacting support, include: 1. Your account email address 2. A description of the issue 3. Steps to reproduce the problem 4. Any error messages you received 5. Your browser and operating system This helps us diagnose and resolve your issue faster. ## Response Times | Support Type | Response Time | |--------------|---------------| | General inquiries | Within 24 hours | | Account issues | Within 12 hours | | Technical problems | Within 8 hours | | Urgent issues | Flag with "URGENT" in subject line | ## Feedback and Suggestions We welcome your feedback. If you have suggestions for new features, style support, or improvements, email us at feedback@formatlyapp.com. Your input helps shape Formatly's development. ## We're Here to Help Formatly's mission is to make academic formatting simple. If something isn't working as expected, let us know. We'll help you get back to focusing on your research and writing.