Formatly Support: Getting Help When You Need It
Formatly offers multiple support channels. Learn how to get help with formatting, account issues, and technical questions.
We are committed to providing exceptional support to help you succeed. Struggling with document upload problems or account settings? Dealing with unresolved tech issues is a frustrating struggle. Here is how to get the support you need when using Formatly.
Support Channels
Email Support
For account issues, billing questions, or general inquiries, email us at support@formatlyapp.com. Our support team is available to assist you.
Technical Support
For document processing errors, formatting questions, or bug reports, email us at support@formatlyapp.com with details of your document.
Support Best Practices
When contacting support, include: your account email address, a description of the issue, steps to reproduce the problem, any error messages, and your browser or operating system.
Response Times
| Support Type | Response Time |
|---|---|
| General inquiries | Within 24 hours |
| Account and billing | Within 12 hours |
| Technical and processing | Within 8 hours |
Feedback and Suggestions
We welcome your feedback. If you have suggestions for new features, style support, or improvements, email us at feedback@formatlyapp.com.
Do you have a formatting question? Try Formatly today, and contact our team for any assistance you need during document conversion.
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