Question 1

How do I upload a document?

Accepted Answer

You can upload documents by clicking the 'Upload Document' button on the dashboard, or by dragging and dropping files directly onto the upload zone. We support .docx files up to 10MB in size.

Question 2

What file formats are supported?

Accepted Answer

Currently, we support Microsoft Word documents (.docx format). We do not support .doc, .pdf, or .txt files at this time.

Question 3

What citation styles do you support?

Accepted Answer

We support APA, MLA, Harvard, Chicago, and Turabian citation styles. Each style includes proper in-text citations, reference formatting, and document structure according to official guidelines.

Question 4

Can I switch my document to a different citation style?

Accepted Answer

Yes! You can convert your document between any supported style — APA, MLA, Chicago, Harvard, and Turabian — in one click. All headings, citations, and references update automatically.

Question 5

How accurate is the formatting?

Accepted Answer

Our AI-powered formatting engine follows official style guidelines with 100% accuracy. We continuously update our algorithms to match the latest formatting standards.

Question 6

How long does processing take?

Accepted Answer

Most documents are processed within 30 seconds, depending on length and complexity. You'll see real-time progress updates during processing.

Question 7

Is Formatly free to use?

Accepted Answer

We offer a free tier for registered users with limited document processing. Premium plans offer unlimited processing and advanced features.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your billing period.

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